FAQ

A service that sets up a private family AI in your home and hardens your household's tech. You get the convenience of AI without handing your family's questions to a big company's cloud — and a harder-to-scam home network to run it on.

Two kinds of Melbourne households. Privacy-minded families who want to own their technology outright (self-hosters, homeschoolers, Bitcoin-adjacent folks). And parents who want their kids to have a safe AI assistant without signing them up to another platform.

The AI runs on hardware in your home, on your network. Conversations don't go to a third-party cloud — that's the point. We document every protocol in plain language so you can see exactly what talks to what.

No. That's what we're for. If you can use a phone and a Wi-Fi router's app, you can use what we build. We write everything down in plain language, and we stay on for support.

The assistant has boundaries you set — topics, hours, and what it refuses. It answers questions honestly within them. As your kids get older, you change the boundaries, not the whole system.

No — and anyone who promises that is selling something. We make your household harder to scam: screening on channels you choose, filters that block known-bad addresses, and a plan that makes recovery faster when something gets through.

A determined teen can defeat most technical controls — that's reality, and pretending otherwise would be lying to you. What we build instead: boundaries that are honest, logs you can review together, and a relationship where the rules are a conversation, not a spy tool.

No. You hold the keys; we don't have remote access after handover unless you ask for help. Boundaries and alerts are yours to set — we configure, you decide.

The discovery call is free. Pricing for setup and support comes later — we're validating the service with real households first. Scope is fixed before any work starts, so you'll always know what you're paying for.

Usually a small home server, yes. We recommend options at cost — no markup, no affiliate links. If you have hardware that's suitable already, we'll use it.

That's the recovery plan's whole job: what to do first, who to call, where the backups live. Support covers questions and changes, and once a year we check everything still does what it did on day one.

Absolutely — most of it is documented somewhere online. If you enjoy tinkering, do it yourself and enjoy it. Most families don't want a second job; that's the gap we fill.

Melbourne and surrounds. The setup visit is in person; everything after that works fine over a call.

The hearth is the centre of the home. We keep the digital hearth — the warm centre where family life happens — safe and in your hands.